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- On line screen gives the following information in real
time for each group of service: Group name, tickets taken, total counters
opened, total queue served, average transaction time, average waiting
time, longest waiting time, no show customers, longest waiting Q-number,estimated
waiting time, etc. Counter information screen shows counter number,
name of user at counter, current number being served, call type, group
serving, total counter time, total queue served, counter priority settings,
etc..
- System support the following features:
- log on/log off
- auto query (on/off)
- auto reset queue (on/off)
- auto log off (on/off)
- query queue number status
- controls display flash time
- set ticket text, service types, single or multiple
tickets
- priority settings ( by waiting time, waiting customers,
lock on to counter, complex priority)
- view log files and queue statistics
- Generate manually or automatically at the end of each day,
the selected statistical tables for the day. These are: Daily, hourly,
staff, counter, group summary, service report, waiting by interval,
transaction by interval, waiting by day, transaction by day. It allows
the export of data to Microsoft Excel file for plotting of statistics
on graphs.
- Support networked queue system and software customization
- Supports the following System OPTIONS and added features:
- Output Display to TV
- Voice callout of Queue Numbers
- Number of Waiting Customer display with alarm
- Average Waiting Time with alarm
- ALERT function selectable; either to a display or
PC monitor
- AUDIO selectable, on/off
- Supports hardware or software display
- Supports hardware or software terminals
- Chime selectable, on/off
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